Terms of Sale

Payment

Payment is required with confirmation of your order.  Purchasers must be eighteen years of age or over. It is illegal to sell adult fireworks to anyone under 18.  It is illegal for anyone under 18 to possess fireworks in a public.  Every effort is made to complete your order in full, but should the need arise to make substitutions they will be of the same value or greater.

Collection from Click & Collect Stores

Once your order has been despatched to the collection store, you will be notified by email, the email will contain a collection window (and collection reference) for when your goods will be available.  The purchaser must present a copy of this collection email (confirming collection reference) and valid ID when collecting from the nominated collection store.  Orders will only be released to a person collecting who has a copy of collection email (and collection reference) and ID to prove they are over 18.   In store we operate a Challenge 25, all persons collecting must provide ID if they staff member feels that Challenge 25 is appropriate.  If orders are not collected within the delivery window, then orders will be returned to our depot, a refund will be given for any orders not collected during the delivery window.

Purchased Goods that are unwanted

If you decide that you no longer want the purchased fireworks, you must contact us within seven days of collection.  We will then arrange for you to return to the store you purchased them from, or for a specialist courier to collect the items from you (at your cost).  Returns cannot be processed at stores if the fireworks concession is closed.  The items must be unopened and in their original packaging.  For any items returned by courier a refund will be issued upon receipt and inspection of the goods within 30 days.  

Damaged Goods

In the event of our products being delivered damaged to your nominated collection store please take photographs, and please notify us immediately on 01472 514002 or email at sales@directfireworks.co.uk so we can arrange a replacement or a refund.

Consumer Protection

When the Consumer Protection (Distance Selling) Regulations 2000 apply, Direct Fireworks Limited will accept cancellation of an order provided that the consumer confirms in writing to sales@directfireworks.co.uk within seven days of receipt of the goods.  Upon receipt of such cancellation, Direct Fireworks Limited will notify the customer of the procedure for return of the fireworks. There will be a charge to the customer for the collection of the fireworks.